In today’s restaurants, your restaurant servers need to be highly trained. As a restaurant owner or manager, you cannot afford to provide only average service to your guests!
- Get our Waiter Training Manual. It is a Complete Food & Beverage Service guide. Click Here to Watch 1st Video on Training Guide of Hotel and Restaurant Waiter Waitress Server.
- Program and training on cleaning, sanitizing, and food safety can provide your customers safe food which should be the Certified Food Manager's first responsibility. As managers/cu IpPrvicorc in food service establishments, you have responsibilities that extend beyond cost control and profits. The safety of the consumer should be your first.
Professional Standards for school nutrition professionals is a key provision of the Healthy, Hunger-Free Kids Act of 2010 (HHFKA). The final rule, published March 2, 2015, requires a minimum amount of annual training hours for all state directors of school nutrition programs, state director of distributing agencies, school nutrition program directors, managers, and staff. Summary of Tasks Performed by the Server As an Xyz Server, you will have day-to-day interaction with our Guests. Sharing your “people pleasing personality” with our Guests is what Xyz is all about. In addition to buying great food, Guests are buying “great feelings”. A restaurant training manual makes it easier for you to lead and for your staff to succeed. No two restaurants are run the same. That’s why employee training is so important: Even if a new hire has been in the industry for a few years, you’ll still need to train them on the nuances and specifics of your restaurant.
Average customer service means that only 16% of customers will recommend your restaurant to other people. When your servers provide average, run-of-the-mill service, they fail to encourage customers to rave about your restaurant to others.
The restaurant server training manual will help you transform your service staff into knowledgeable servers. The most important part in the restaurant server training manual is the server steps of service. Basically, the process begins when the guest arrives through your front doors all the way up to when the guest departs the restaurant. The steps of service will teach servers how to wait on customers, communication, ordering, deliver food (standard check times), etc.
What are the steps of service?
Step 1
- Greet the Guest – Immediately upon the guest entering the Restaurant.
- Have a sincere, friendly smile.
- Hi, Welcome to “Your restaurant’s name” how many in your party.
Step 2
- Seat the Guest – Immediately when there is an open table.
- Stay within arm’s length of the guest as you are seating them.
- Senior Citizens – guest with walkers & canes seat up front if possible.
- Tell servers how many guests and the table number.
Step 3
- The server greets the table with a sincere smile within 2-Minutes.
- Place silverware on the table so other employees know the server greeted the guests.
- Server introduction to the guests by his/her first name.
- If you don’t recognize the guests, then ask them if they visited here before.
- Talk about the features and specials.
- Start with the drink orders & suggestively sell an appetizer.
Step 4
- The server places the drink orders and appetizers in the POS system.
- Drink Orders are delivered within 4 Minutes to the guest.
- The server takes the guest order from left to right.
- Enter the entire order into the (POS) system within 2 Minutes.
Step 5
- Entrées are delivered to the guest within 15 Minutes.
- Check back after 2 bites to ensure everything is okay.
- Automatic refills and remove any dirty dishes.
Step 6
- Suggest desserts within 2 bites of the guest finishing the entrees.
- Deliver the desserts within 7 Minutes or less / suggest coffee or milk.
- Drop off the check, and if servers are managing their own checks (server banking) then the server reminds the guest that you will take the payment when they are ready.
- When receiving credit card payments, process and close the check out immediately, otherwise if you don’t your table turn times will be affected.
- Please thank the guest with a warm, sincere smile and invite them back
- Reset the tables immediately after the guest leaves.
- Reset the table per standard and wipe the seats, booths and clean the floors before the next seating.
Restaurant Server Training Manual Sample Images
Restaurant Server Training Manual
Paperback version: $14.99
Downloadable PDF version $9.99
In addition, Other Great Restaurant Training Manuals
- The Manager’s Walk-Through and Figure Eight Manual– More Information or to Purchase
- Restaurant Training Manual – More Information or to purchase
- Restaurant Kitchen Training Manual – More Information or to Purchase
The Food Protection Course trains individuals in food protection practices to ensure the safety of the food served in New York City's food establishments. The NYC Health code requires that supervisors of food service establishments and non-retail food service establishments be certified in food protection. Completion of this course and passing of the final exam satisfies that requirement.
To receive a certification, you must first complete the free Online Food Protection Course, or pay to attend the virtual classroom course.
The online course is offered in English, Spanish and Chinese. The course is self-paced and consists of 15 lessons. You must complete each lesson and pass a quiz before moving on to the next lesson.
Food Server Training Manual Pdf
Final Exams
In-person final exams are not being offered at this time.
The final exam, which includes a Food Protection Course Review, is available virtually for those who have completed the online course. The exam will be given via the WebEx application. Please log in to your account to register. There is a $24 fee to take the final exam. Petya ransomware removal. When you pass the online final exam, you will be issued a temporary Food Protection Certificate.
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Currently, the course review and final exam are available in English only.
Additional Resources
To prepare for the course, read:Food Service Training Manual
- Food Protection Course Training Manual (PDF)
Other Languages: Español | 繁體中文 | 한국어 | বাংলা - Online Food Protection Course Study Guide (PDF)
Other Languages: Español | Русский | Kreyòl ayisyen | 한국어 | বাংলা | 繁體中文 | Italiano | Polski | العربية | Français | اردو | Shqiptar | አማርኛ | Bahasa Indonesia | myanmar | hrvatski | därē | فارسى | Deutsche | ελληνικά | עִברִית | हिन्दी | 日本語 | Malay | नेपाली | پښتو | ਪੰਜਾਬੀ | Português | Română | සිංහල | தமிழ் | Tagalog | ไทย | Lhasa Tibetan | Türk | Tiếng Việt - Frequently Asked Questions about the Online Food Protection Course (PDF)